Absolutely horrible, disorganized, rude and disgustingly unsanitary. My last straw was today. Made an appointment a week ago for a refill and a pedicure. Not only did they not put my pedicure in the schedule. As I was trying to see if I could come back later in the day for my pedicure, the lady lost it and started yelling and throwing the schedule and just flat out rage quit and left the salon. The only other person left told me she didn't know how to do a refill (as a nail tech, that's hard to believe). So she told me to come back next week because she couldn't fulfill my appointment. Safe to say I will never be stepping a foot there again. I gave them enough chances with the mediocre nails I got the first time and seeing how they maintain the place. Highly suggest you find another spot.